Effective Date: 01-01-2025
At Sathrangi.com, we strive to ensure you are satisfied with your purchase. If you’re not completely happy, our return policy outlines the steps to initiate a return or exchange.
1. Eligibility for Returns
1.1 Returns are accepted within 14 days of delivery.
1.2 The product must be:
•Unused and in its original condition.
•Accompanied by the original packaging and proof of purchase.
2. Non-Returnable Items
2.1 Personalized or custom-made products.
2.2 Products marked as “final sale” or “non-returnable” on the product page.
2.3 Items damaged due to improper use or mishandling.
3. Return Process
3.1 To initiate a return:
•Contact us at sathrangidecors@gmail.com or 9606208670 with your order details and reason for return.
•Our team will guide you through the return process.
3.2 Ship the product to the address provided in our return confirmation email.
4. Refunds
4.1 Refunds will be issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.
4.2 Shipping fees are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
5.1 Exchanges are subject to product availability. If the desired product is unavailable, you may choose a refund or store credit.
6. Damaged or Defective Items
6.1 If you receive a damaged or defective product, notify us within 48 hours of delivery.
6.2 We will arrange a replacement or issue a full refund, including shipping fees.
7. Contact Us
For return inquiries, please contact:
Email: sathrangidecors@gmail.com
Phone: 9606208670
We appreciate your trust in Sathrangi.com and are committed to making your shopping experience delightful!